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Reducing the Risk of COVID-19 Infection

Dear Valued Customer,

Protect yourself and your colleagues with practical online training to lower the possibility of infection. Responding appropriately and timeously to the Novel Coronavirus (2019-nCoV) outbreak is a significant challenge for businesses worldwide. As more information becomes available, we know that adopting certain behaviors can help to reduce the risk of infection for ourselves, our colleagues, and our customers...

| Brought to you by: Ecolab | Read more | Updated Customer Communication - 10 March 2020

Bidfood Statement : Customer Notification COVID-19

Dear Valued Customer,

Coronavirus (COVID-19) is a new respiratory illness that has not previously been seen in humans. The virus was first detected in China in December 2019, and has since spread to a number of other countries, with over 100 000 confirmed cases so far across 100 countries globally, and 7 cases currently confirmed in the SA...

| Read more | Updated Customer Communication - 10 March 2020

Bidfood Statement COVID-19 Q&A – Frequently Asked Questions

What is Bidfood doing?

We take both the safety of the products we supply and our people very seriously. Please take a moment to read through these FAQ’s in which we have addressed queries received to date...

| Read more | Updated Customer Communication - 10 March 2020

Bidfood Statement: Customer Notification – Why our Drivers and Assistants are not wearing masks?

Dear Valued Customer,

Why our drivers and assistants are not wearing masks?

In accordance with the guidelines of the World Health Organisation as published on their website, I quote their recommendations with respect to the use of face masks, as follows: “Only wear a mask if you are ill with COVID-19 symptoms (especially coughing) or looking after someone who may have COVID-19...

| Read more | Updated Customer Communication - 16 March 2020

FREE DOWNLOAD - Hand Hygiene Posters brought to you by Kimberly-Clark Professional

Coronavirus - Advice for Food Workers Infographic – Anelich Consulting

fin24 - Restaurants can stay open after 18:00 – but no alcohol sales allowed

Following the introduction of limited opening hours for places that sell alcohol (including shebeens, bars and licensed restaurants), police minister Bheki Cele said that restaurants may stay open after 18:00 – as long as they don’t sell alcohol.

BUSINESSTECH - New coronavirus debt relief fund for businesses – here’s how it will work

The Department of Small Business Development is establishing a debt relief fund to help mitigate the impact of the economic shutdown caused by the coronavirus on small, micro and medium enterprises (SMMEs). Small business minister Khumbudzo Ntshavheni said that the fund is aimed at providing relief on existing debts and repayments.

Bidfood Statement: Customer Notification - Operations during lock down

Dear Valued Customer,

Whilst we agree with the National lock down, and support government’s efforts to slow the disease down, we will support those that are providing essential services to the country. As a result although significantly scaled down, we remain open and operational during the lock down period…

| Read more | Updated Customer Communication - 26 March 2020

Bidfood Pretoria Statement: Customer Notification – Branch Closure 27 March – 21 April 2020

Dear Valued Customer,

Please be aware that as we consolidate our operations and logistics, the Bidfood Pretoria branch is closed as from the 27th of March until the 21st of April 2020. We are however still fully operational to receive orders and make deliveries, which will be fulfilled by our Bidfood Linbro Park branch...

| Read more | Updated Customer Communication - 27 March 2020

Important Documents related to COVID19 - Level 4

  • The full list of regulations issued and how they affect you can be viewed here...
  • Permit for the Movement of Children to Travel to Another Province/metropolitan Area/district can be
    viewed here...
  • Order for a Person to Go to a Site of Isolation, Quarantine Facility, or for a Person to Go for Medical Examination can be viewed here...
  • Permit to perform an essential or permitted service can be viewed here...
  • Permit to Travel to Another Province/metropolitan Area/district for a Funeral viewed here...
  • Sworn Affidavit by Person Who Wishes to Attend a Funeral in Another Province/metropolitan Area/district viewed here...

| Updated Customer Communication - 04 May 2020

Lowvelder - Five easy steps to apply for an essential service permit during lockdown level 4

According to the South African government, South Africa will move from a level 5 complete lockdown to level 4 lockdown from 1 May. Level 4 means limited economic activity and the easing of some movement.

Western Cape Government - Business Support Programs - Feedback Surveys

Dear Valued Customer,

We kindly request your feedback via survey on your experience of accessing business support programs launched by National government.

The Covid-19 pandemic and associated lockdown measures are placing an enormous strain on our economy and on our business community. In a bid to provide a degree of economic relieve, national government launched a suite of business support programs, targeting various sectors and segments of the economy. In order to better understand your application experience, we kindly request your feedback, via survey.

Below you will find a list of 9 business support programs, along with links to a feedback survey for each programme on the list. If you have made an application to one or more of the programs listed below, please would you be so kind as to complete the survey/s for those respective programs. Your contribution will offer valuable insight into some challenges that may have been encountered by applicants.

Business Support Initiative Feedback Surveys:

Bidfood Statement: Customer Notification – Policy Update

Food distribution staff are essential in keeping South African food supply chains operational. Due to the nature of the work, many workers cannot work from home and must continue to interact with their colleagues, suppliers, and customers. Employee’s and other persons near to one another increases the risk of exposure to COVID-19...

| Read more | Updated Policy – 19 May 2020

Bidfood Statement: Customer Notification – Policy Update

The Branch General Manager is required to implement control measures to minimise the spread of COVID-19 and ensure that all other measures to address work health and safety risks continue to be implemented. This is the case even if implementing control measures result in delays or disruption to the work...

| Read more | Updated Policy – 12 June 2020

Bidfood Statement: Customer Notification – COVID-19 Risk Register Response Control Measures

Every employee is responsible to take precautions and exercise reasonable judgement in protecting themselves and other employees against risk of infection with COVID-19...

| Read more | Updated Policy – 12 June 2020

Bidfood Statement: Customer Notification – Bidfood OHS Risk Assessment

All employees issued with cloth masks for use to and from work and to be worn at the workplace, all employees trained on good personal hygiene practices and hand hygiene i.r.o COVID-19, all employees to undergo daily temperature monitoring and health screening on arrival at place of work...

| Read more | Updated Policy – 12 June 2020

Government Gazette - Department of Tourism

Disaster Management Act (57/2002): Directions on Risk Adjusted Strategy for Tourism Facilities, Services and Products issued in terms of Regulation 4 (10) of the Regulations made under Section 27 (2) of the Act, Guidelines to Prevent and Combat the Spread of COVID-19. The objectives of these Directions is to establish an environment that combats and mitigates the spread of COVID -19, for the benefit of employers, employees, guests, visitors, passengers and customers in the following tourism sectors…

| Brought to you by: SA Government | Read more | Updated Regulations - 29 June 2020

Summary of The Directions for Restaurants, Fast Food Outlets and Coffee Shops

Dear Valued Customer,

Jane Russill, our Quality & Risk Executive, created a summary of the directions applicable to restaurants, fast food outlets and coffee shops requested by government earlier this week…

| Read more | Updated Customer Communication - 01 July 2020

FREE DOWNLOAD – COVID-19 resource presentations brought to you by NIOH


Reducing the Risk of COVID-19 Infection
Coronavirus in South Africa

How soap kills the coronavirus

Audio from Wendy Alberts - RASA

Date: 20 March 2020
RASA - Management cc
Cell: 083 661 9000
Fax : 086 690 1979

Fluxmans Podcasts on COVID-19

Coronavirus – Tough Times! No work no pay?
(click on image to listen)
Hard Times! Business Closure? (click on image to listen) Rough Times! Money Worries? (click on image to listen) Contracts! Cancellation and confusion
(click on image to listen)

National Recall of Canned Pilchards 400g – Glenryk SA Confirmation

Dear Valued Customer,

This letter serves to confirm that none of the products supplied to Bidfood Food Service by Glenryck South Africa (Pty) Ltd have been affected by the national recall on canned 400 g pilchard.




Dear Valued Customer,

Further to the media reports late last week and during the course of this week reporting suspected cases of Salmonella food poisoning resulting from the consumption of shell eggs in Durban, KwaZulu Natal, Bidfood would hereby like to confirm the following supplier control protocol with regards the supply and distribution of fresh shell eggs. Initial media reports have linked the suspected contamination to imported shell eggs from Brazil. This has however not been confirmed and Bidfood would like to confirm that we do not supply imported, shell eggs.
Salmonella is widely dispersed in nature, and is spread through food and contact with contaminated water, as well as soil, insects, factory equipment, hands and kitchen surfaces and utensils. Salmonella can also be spread via cross contamination from contaminated food to other foods or objects in the food handling environment.




Dear Valued Customer,

Following the media statement issued by the Minister of Health on 4 March 2018 relating to the recent outbreak of Listeriosis in South Africa, Bidfood management and operational teams have taken the following precautionary measure to limit the risk and potential exposure of our customers to product manufactured both by Tiger Brands –Enterprise, Polokwane facility as well as the RCL Foods -Wolwehoek facility.

Bidfood is deeply concerned about this tragic situation and the effect it has had on many South African consumers. As of yesterday, 4th March 2018, all products produced in these facilities have been blocked nationally in our system and no orders will be able to be placed or stock distributed to our customers. All stock items of the affected product lines have been isolated and withdrawn from stock within our branches, awaiting the manufacturer’s instructions.

Bidfood will co-ordinating the necessary uplift and recall of implicated product lines that may have been distributed to our customers (please click here to see list of items). The Bidfood sales consultants will assist with the uplift of any of the affected product lines from our customers.




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